Altitude Adjustment
By Isabel Hart
Logan Airport’s Push to Become a Top U.S. Hub
Massport CEO Rich Davey, nearly a year into his role, wants Logan International Airport ranked among the top 3–5 U.S. “mega airports.” Logan has improved in J.D. Power satisfaction rankings, rising from 16th in 2023 to 10th in 2024.
The strategy focuses on passenger experience upgrades rather than major expansions. Massport is creating its first strategic plan in over a decade, expected within a year.
International Growth is a priority. Logan now offers direct flights to 59 international destinations, the most in its history. Davey wants more routes, especially to South America, India, and eventually China, though airlines ultimately decide on routes.
Airline Dynamics:
- Delta and JetBlue dominate Logan, each flying about 50,000 flights in 2024 and controlling twice the volume of American Airlines.
- Delta has doubled its Logan capacity in the past decade and opened a new Delta One lounge.
- JetBlue has expanded transatlantic flights since 2021, finding strong demand from Boston.
Constraints & Updates:
- Limited gate expansion, though Terminal E may add a few.
- $425M parking garage project underway.
- Airlines may expand by shifting flights to off-peak hours.
- Logan today moves 57% more passengers on 15% fewer flights than in 2000.
Overall, Logan is positioning itself as a stronger international hub with customer experience improvements and closer partnerships with Delta and JetBlue.